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Information is defined as providing context to data. Information is typically stored in a semi-structured fashion, such as inside documents, in e-mails, and within other multi-media files – as opposed to data, which is often unformatted and raw. The key Knowledge Management activity around information is concerned with managing the content in such a way that makes it easy to capture, query, find, reuse and learn from experiences. This helps to ensure that mistakes are not repThat malware code is the information that is allowing someone to send you spam, ads, etc. which turns your computer into a tortoise. Agutter (2013), also explained that Information is defined as providing context to data. Information is typically stored in a semi-structured fashion, such as inside documents, in e-mails, and within other multi-media files – as opposed to data, which is often unformatted and raw. The key Knowledge Management activity around information is concerned with managing the content in such a way that makes it easy to capture, query, find, reuse and learn from experiences. This helps to ensure that mistakes are not repeated and work is not duplicated.
Continuing with the DIKW knowledge decision making model is knowledge itself. Knowledge ask the questions of why we are doing something. Knowledge is formed through experience, education, and understanding of what is going on. In ITIL it is used in service knowledge management systemeated and work is not duplicated.

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