“Human interaction is irreplaceable when providing superior customer service,” says Jacob Munns, the CEO of Boomsourcing. While robots may be good in other aspects of work, robots can’t display emotion, meaning that they are almost completely useless in customer service. If you called up a business, would you prefer an automated voice, or a real person, capable of answering any question you may ask? While robots in customer service may be convenient for the workers, who would have much more time on their hands, for the customers it is a frustrating ordeal that could drive them away from the company.
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